Verzendbeleid
Shipping Policy – EUVARO
Order Processing
Orders placed through EUVARO are normally processed within 1–5 business days after payment has been successfully received.
Processing times may vary depending on product availability, supplier availability and warehouse location.
EUVARO operates as an online retailer. Depending on the product, orders may be shipped directly by EUVARO or fulfilled on our behalf by third-party suppliers, fulfilment partners or warehouses.
EUVARO remains your point of contact for your order and customer service.
Delivery Times
Estimated delivery times depend on the product, warehouse location and destination country.
For deliveries within the European Union, the estimated delivery time is generally:
5–30 business days after dispatch.
Where a different estimated delivery time applies to a specific product, this may be displayed on the product page or during checkout.
Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, warehouse processing or other circumstances outside our reasonable control.
Unless otherwise agreed, your statutory rights regarding delivery remain fully applicable.
EU Warehouse Information
Some products on EUVARO may be identified as being available from a warehouse within the European Union.
This information is based on warehouse and supplier information available to us.
Warehouse availability may differ between product variants and can change due to stock availability.
An EU warehouse indication therefore applies only where that warehouse option is actually available for the selected product or variant.
Shipping Costs
Applicable shipping costs are displayed during checkout before you complete your purchase.
Shipping costs may depend on:
-
the destination country;
-
product size or weight;
-
warehouse location;
-
supplier;
-
selected delivery method.
You will always be able to see the applicable shipping charges before completing your order.
Customs Duties and Import Charges
For orders shipped from a warehouse within the European Union to a delivery address within the European Union, import duties generally do not apply.
Some products may be fulfilled from another location depending on stock or the selected variant.
Where additional customs duties, import taxes or other mandatory charges may apply, this will be handled in accordance with applicable law.
EUVARO does not intentionally advertise products as shipping from an EU warehouse when that information is not supported by the available warehouse information.
Multiple Shipments
An order containing multiple products may be delivered in more than one package.
This can occur when products are:
-
stored in different warehouses;
-
supplied by different fulfilment partners;
-
subject to different processing times.
You may therefore receive separate tracking information and delivery dates.
Tracking
Where tracking is available, tracking details will be sent by email after your order has been dispatched.
Tracking information may take some time to become active after the carrier receives the shipment.
Delayed Orders
If your order has not arrived within the expected delivery period, please contact us at:
Please include your order number so that we can investigate the shipment.
Lost Packages
If a shipment is confirmed as lost, we will arrange an appropriate solution in accordance with applicable consumer law.
Damaged Orders
If an order arrives damaged, please contact us as soon as possible at:
Please provide:
-
your order number;
-
photographs of the packaging;
-
photographs of the damaged product;
-
a description of the damage.
Please keep the product and packaging until we have reviewed your case.
Incorrect Delivery Address
Customers are responsible for providing an accurate and complete delivery address.
If you notice an error after placing your order, contact us immediately at support@euvaro.com.
If the order has already been processed or shipped, changing the delivery address may no longer be possible.
Contact
For all questions regarding shipping and delivery:
Email: support@euvaro.com