Refund & Return Policy – EUVARO

 

14-Day Right of Withdrawal

As a consumer, you generally have the right to withdraw from your purchase within 14 days after receiving your order, without providing a reason.

To exercise your right of withdrawal, contact us within this period at:

support@euvaro.com

After notifying us of your withdrawal, you generally have a further 14 days to return the product.

We will provide you with the applicable return instructions and return address.

Please do not return products to an address found on the shipping label or elsewhere without first receiving return instructions from EUVARO, as the correct return location may depend on the product or fulfilment warehouse.

Return Shipping Costs

For a standard return under the right of withdrawal, for example because you changed your mind or ordered the wrong product, the direct cost of returning the product is the responsibility of the customer.

EUVARO does not automatically provide a prepaid return label for these returns.

If a product is defective, damaged, incorrect or otherwise does not conform to your order, please contact us first. Different return arrangements may apply.

Return Conditions

Returned products should be:

• complete;

• returned with included accessories and parts;

• securely packaged;

• returned in the original packaging where reasonably possible;

• handled only to the extent necessary to establish their nature, characteristics and functioning.

You may inspect a product as you normally would in a physical store.

If the product has been handled beyond what is necessary and has consequently decreased in value, EUVARO may make a reasonable deduction from the refund where legally permitted.

Refunds

After a valid withdrawal, EUVARO will refund the applicable payments in accordance with consumer law.

For a complete withdrawal of an order, the cost of the least expensive standard delivery method originally offered will also be refunded where required by law.

Additional costs resulting from choosing a more expensive delivery method are not refundable.

EUVARO may withhold reimbursement until:

• we have received the returned goods; or

• you provide evidence that the goods have been returned,

whichever occurs first.

Refunds will normally be processed using the same payment method used for the original purchase.

Partial Returns

If you return only part of an order, the original shipping costs generally do not need to be refunded where those costs would also have applied to the products you retained.

Damaged, Defective or Incorrect Products

If you receive a product that is:

• damaged;

• defective;

• materially different from its description; or

• different from the product you ordered,

please contact us at support@euvaro.com.

Include your order number and, where possible, clear photographs or videos showing the issue.

Please do not return a defective or incorrect product before receiving return instructions.

Your statutory consumer rights remain fully applicable.

Exceptions

The statutory right of withdrawal may not apply to certain products, including where legally applicable:

• personalised or custom-made products;

• sealed goods that are unsuitable for return for health or hygiene reasons after opening;

• goods that deteriorate or expire rapidly;

• other products expressly excluded from the statutory right of withdrawal.

Where relevant, an exception will be disclosed before purchase.

Cancelling an Order Before Shipment

If you wish to cancel an order before it has been shipped, contact us as soon as possible at:

support@euvaro.com

If the order has not yet entered the fulfilment process, we will attempt to cancel it.

If it has already been shipped, you may need to follow the normal return procedure after receiving the order.

Contact

Email: support@euvaro.com